superbeez
STANDARD TERMS AND CONDITIONS OF SALE
Governed by the Laws of India
Effective Date: April 2026 | Version 2.0
SECTION A — GENERAL TERMS
1. Applicability & Precedence
These Standard Terms and Conditions of Sale ('T&C') shall exclusively govern all transactions between superbeez ('Company') and the client ('Client') and shall override any standard terms submitted by the Client, irrespective of the date on which such terms were drawn up. Any deviation from these T&C shall be valid only if expressly agreed to in writing and signed by an authorised representative of the Company, in accordance with the Indian Contract Act, 1872.
2. Acceptance
Placement of an order, issuance of a purchase order, or commencement of services by the Client shall constitute unconditional acceptance of these T&C in their entirety.
SECTION B — PAYMENT TERMS
3. Invoice Payment Period
All invoices raised by superbeez are payable at the time of purchase of the product , unless a different payment schedule is explicitly stated on the invoice or purchase order. Payments shall be made in Indian Rupees (INR) unless otherwise agreed in writing.
4. Late Payment & Interest
In the event of non-payment by the due date, the Company reserves the right to levy interest at the rate of 10% per annum on the outstanding amount, calculated on a pro-rata daily basis, as permissible under the Interest Act, 1978, and the provisions of the Micro, Small and Medium Enterprises Development (MSMED) Act, 2006, where applicable. The Company further reserves the right to suspend all services without prior notice upon occurrence of late payment.
5. Debt Recovery
If any payment remains outstanding for more than sixty (60) days beyond the due date, the Company shall be entitled to initiate recovery proceedings under applicable Indian law, including but not limited to proceedings under the Code of Civil Procedure, 1908, or referral to a registered debt recovery agency. All legal costs, collection charges, and incidental expenses arising from such proceedings shall be solely borne by the Client.
6. Tax Deducted at Source (TDS)
Where the Client is required to deduct TDS under the Income Tax Act, 1961, the net amount remitted to the Company must equal the full invoice value less only the statutory TDS amount. The Client must furnish the TDS Certificate (Form 16A) within the timeline prescribed by applicable tax law. The Company's invoice amount shall remain payable in full; any TDS deducted must be deposited with the Government and evidenced to the Company within 30 days.
7. GST Compliance
All invoices are subject to applicable Goods and Services Tax (GST) as per the Central Goods and Services Tax Act, 2017, and associated statutes. The Client shall be responsible for ensuring their GST registration details provided to the Company are accurate and current. Any penalties arising from incorrect GST information provided by the Client shall be the sole liability of the Client.
SECTION C — PRODUCT EXCHANGE & RETURN POLICY
8. Product Exchange Window — 7 Days
In accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, the Client or end consumer may request a product exchange within 7 (seven) business days from the date of delivery. The request must be submitted in writing (email or registered letter) to the Company within this period. Products must be returned in their original, unused, and undamaged condition, including all original packaging, accessories, and documentation. The Company reserves the right to refuse an exchange if the product shows signs of use, damage, or tampering not attributable to manufacturing defect.
Note: Exchange requests raised after 7 business days from delivery shall not be entertained unless the defect constitutes a manufacturing defect or breach of warranty under the Sale of Goods Act, 1930.
9. Refund / Return Payment Policy — 3 Business Days
Upon approval of a valid return or exchange request, and after physical receipt and inspection of the returned goods confirming their acceptable condition, the Company shall process the applicable refund or credit note within 3 (three) business days. Refunds shall be credited to the Client's original mode of payment. In cases where a replacement product is issued in lieu of a refund, dispatch shall also be initiated within 3 business days of confirming the return. This policy aligns with the timelines prescribed under the Consumer Protection Act, 2019, and RBI guidelines on payment reversals.
Note: Business days exclude Sundays and public holidays as declared under the Negotiable Instruments Act, 1881.
SECTION D — SERVICE DELIVERY & LIABILITY
10. Service Obligations
The Company shall endeavour to deliver services within agreed timeframes and to a standard of reasonable care and skill. However, the Company's obligations hereunder constitute obligations of means and not of result, consistent with the principles of the Indian Contract Act, 1872. The Company shall not be liable for any indirect, consequential, or incidental damages, including loss of profit, loss of data, or reputational harm, whether arising in contract, tort, or otherwise.
11. Third-Party Claims
The Company shall not be made a party to, nor held liable for, any claim for damages filed by an end consumer against the Client arising from the Client's use, resale, or distribution of the Company's products or services, unless such claim directly and demonstrably arises from the Company's own gross negligence or wilful misconduct.
SECTION E — CLAIMS & DISPUTE RESOLUTION
12. Notice of Claims
Any complaint or claim regarding defects in goods supplied or services rendered must be communicated to the Company in writing, via registered post or courier with acknowledgement due, addressed to the Company's registered office, within 8 (eight) calendar days of the delivery of goods or completion of services. Claims not raised within this period shall be deemed waived by the Client, subject to any overriding rights under the Consumer Protection Act, 2019, for end consumers.
13. Governing Law
These T&C and all contractual relations between the Company and the Client shall be exclusively governed by and construed in accordance with the laws of the Republic of India, including but not limited to the Indian Contract Act, 1872; the Sale of Goods Act, 1930; the Consumer Protection Act, 2019; the Information Technology Act, 2000 (as amended); the Goods and Services Tax Acts, 2017; and the Income Tax Act, 1961.
14. Jurisdiction
Subject to the arbitration clause below, all disputes shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction located at Aurangabad,Maharashtra, India.
15. Arbitration
Any dispute, controversy, or claim arising out of or relating to these T&C, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2019). The seat of arbitration shall be [City], India. The arbitration shall be conducted in English by a sole arbitrator mutually appointed by both parties. The award shall be final and binding.
SECTION F — MISCELLANEOUS
16. Force Majeure
Neither party shall be liable for any delay or failure to perform obligations under these T&C to the extent caused by circumstances beyond the reasonable control of that party, including acts of God, natural disasters, pandemic, epidemic, government action, war, civil unrest, or any event recognised as force majeure under Indian law. The affected party shall notify the other party promptly in writing and shall resume performance as soon as reasonably practicable.
17. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information exchanged in the course of their commercial relationship and shall not disclose the same to any third party without prior written consent, consistent with applicable Indian law including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
18. Severability
If any provision of these T&C is found to be invalid, unenforceable, or contrary to any applicable law by a court of competent jurisdiction, such provision shall be severed from the rest of the T&C, which shall continue in full force and effect.
19. Amendments
The Company reserves the right to amend these T&C from time to time. Clients will be notified of material changes in writing. Continued engagement with the Company following such notice shall constitute acceptance of the revised terms.
ACKNOWLEDGEMENT
By engaging the services of superbeez or placing an order, the Client confirms that they have read, understood, and agree to be bound by these Standard Terms and Conditions of Sale.
For superbeez: _______________________________ Date: _______________
For Client: _______________________________ Date: _______________
Authorised Signatory & Stamp:
superbeez | India | Version 2.0, April 2026